SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

K.E. Sales and Refund Policy

Thanks for shopping at Cellsoft. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Cellsoft Online Store, in an Cellsoft Retail Store, or on the phone with the Cellsoft Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Cellsoft Store” in this policy.)



As with any shopping experience, there are terms and conditions that apply to transactions at an Cellsoft Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Cellsoft Store, you agree to the terms set forth below along with Cellsoft’s Privacy Policy (Opens in a new window) and Terms of Use(Opens in a new window).

Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from the Cellsoft Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.


For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:


  • Products can be returned only in the country or region in which they were originally purchased.
  • The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Cellsoft Store Gift Cards, and any Cellsoft Developer Connection products.
  • For returns to an Cellsoft Retail Store for cash, cash equivalent, and check transactions over $750, Cellsoft will mail a refund check to you within 10 business days.
  • Should you wish to return ten or more of the same product, you must return to the Cellsoft Store where originally purchased.
  • In the case of items returned with a gift receipt, Cellsoft will offer you an Cellsoft Gift Card.
  • Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Cellsoft-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
  • Cellsoft provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Cellsoft may refuse the return or exchange.
  • For complete details on how to return a product purchased at the Cellsoft Store please visit the Returns & Refunds (Opens in a new window) page.

Return of CellsoftCare+ under an iPhone Upgrade Program

Should you return the CellsoftCare+ portion of your iPhone Upgrade Program, please note that you will lose your Upgrade Option as set forth under the terms of the iPhone Upgrade Program(Opens in a new window).

iPhone, iPad and Watch Returns - Wireless Service Cancellation

Wireless carriers have different service cancellation policies. Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your wireless service provider for more information.

Cellsoft Watch Returns

Cellsoft Watch from the Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Cellsoft’s offsite facility. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.

Additional Cellsoft Product Terms

The purchase and use of Cellsoft products are subject to additional terms and conditions found at https://www.Cellsoft.com/legal/sla/ (Opens in a new window) and https://www.Cellsoft.com/legal/warranty/(Opens in a new window).


Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. That’s why we strongly, almost emphatically, recommend that you do not do so. Really. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.

Pricing and Price Reductions/Corrections

Cellsoft reserves the right to change prices for products displayed at/on the Cellsoft Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing (Opens in a new window) page. In the event you have been charged more than the posted price for a product in an Cellsoft Retail Store, please see a Manager for a refund of the overcharge.


Should Cellsoft reduce its price on any Cellsoft-branded product within 14 calendar days from the date you receive your product, feel free to visit an Cellsoft Retail Store or contact the Cellsoft Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Cellsoft within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.


Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in K.E. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation

Cellsoft may, in its sole discretion, refuse or cancel any order and limit order quantity. Cellsoft may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Cellsoft’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Cellsoft Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Cellsoft cancels an order after you have already been billed, Cellsoft will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Pickup (Opens in a new window) page to learn about how and when you will receive the products you purchased from the Cellsoft Store. Since the actual delivery of your order can be impacted by many events beyond Cellsoft’s control once it leaves our facilities, Cellsoft cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As Cellsoft takes care of the dispatch of the products you purchase on the Cellsoft Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Cellsoft to resolve.

In-Store Pickup and Return

Cellsoft offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Cellsoft will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Cellsoft may cancel it. Please click here (Opens in a new window) for complete details about in-store pickup.

Pickup Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Cellsoft is not responsible for actions taken by the third party once your item(s) have been picked up.

Consumers Only

The Cellsoft Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

K.E. Shipping Only

Products purchased online from Cellsoft will only be shipped to addresses within the K.E. and are subject to K.E. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Cellsoft products online from outside of the K.E., please click here for international store information.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Cellsoft may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Cellsoft reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Cellsoft confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Cellsoft will cancel the order and refund your purchase price in full.

Gift Cards

For Cellsoft Store Gift Card Terms and Conditions, please click here(Opens in a new window).